Shipping policy
Shipping Policy – Tilaas UAE
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation email with your order details.
Shipping Timeframes
We deliver across the United Arab Emirates.
- Standard Delivery: 2–5 business days
- Remote Areas: 3–7 business days
Please note that delivery times are estimates and may vary depending on your location and courier availability.
Shipping Fees
- Free shipping may be offered on selected products or promotions
- Otherwise, shipping fees will be calculated at checkout
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can follow your delivery in real time.
Delivery Delays
While we strive to deliver your order on time, delays may occur due to factors beyond our control such as weather conditions, public holidays, or courier issues. Tilaas is not responsible for such delays but will assist you in tracking your order.
Incorrect Address
Please ensure that your shipping address is accurate. Tilaas is not responsible for orders delivered to incorrect addresses provided by customers.
Missed Deliveries
If you are unavailable at the time of delivery, the courier may attempt redelivery or contact you to reschedule.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery. We will work with the courier to resolve the issue as quickly as possible.
International Shipping
Currently, we only ship within the United Arab Emirates. For international shipping inquiries, please contact us directly.
Contact Us
If you have any questions about shipping, please contact us:
Email: tilaas.info@gmail.com
Location: United Arab Emirates